GCash Games Privacy Policy

GCash Games operates an online gaming and entertainment platform accessible to players in the Philippines. This Privacy Policy applies to all personal data we collect when you visit our website, register an account, make a deposit, play any of our games, or contact our support team. We are committed to handling your information responsibly and in line with applicable Philippine data protection laws. This policy covers data collected through our website at gcashgames.app and through any related mobile browser experience. By using our platform, you acknowledge that you have read and understood how we process your personal data as described here. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to request deletion of your data.

When you register an account with GCash Games, we collect basic identification details including your full name, date of birth, email address, and mobile number. During the verification process required for responsible gaming compliance, we may also request a government-issued ID to confirm your identity and age. Whenyou make deposits or withdrawals, transaction-related data such as payment method details and transaction amounts are recorded to process your request and maintain accurate financial records. We also collect technical data automatically when you use our platform, including your IP address, device type, browser version, and session activity logs — this helps us detect fraud, improve platform performance, and keep your account secure. If you contact our support team, we retain records of that correspondence to ensure consistent and accurate assistance. We do not collect more information than is necessary to operate the platform and fulfil our legal obligations as a gaming operator in the Philippines.

The primary purpose of collecting your personal data is to create and manage your GCash Games account, process deposits and withdrawals in Philippine pesos, and deliver the gaming experience you signed up for. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our terms or this privacy policy. Your activity data helps us personalise your experience — for example, surfacing game categories you enjoy most and tracking your progress through the VIP loyalty programme. We also use data to detect and prevent fraudulent activity, protect the integrity of our platform, and comply with anti-money laundering obligations applicable to gaming operators in the Philippines. Aggregated, anonymised data may be used internally to analyse platform performance and improve our services, but this data cannot be used to identify you individually. We will never use your personal data for purposes that are incompatible with those described in this policy without first obtaining your explicit consent.

GCash Games does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; these partners are contractually bound to handle your data securely and only for the specific purpose we have engaged them for. In certain circumstances, we are legally required to disclose personal data to regulatory authorities, law enforcement agencies, or government bodies in the Philippines when presented with a valid legal request. If GCash Games undergoes a business restructuring or acquisition, your data may be transferred as part of that process, but you will be notified in advance and your rights under this policy will continue to apply. We do not share your data with other gaming platforms, advertisers, or data brokers. Any third party that receives your data from us is subject to strict confidentiality obligations and is prohibited from using it for any purpose beyond what we have authorised.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, ensuring that your login credentials, payment details, and account activity cannot be intercepted in transit. Our servers are hosted in secure data centres with restricted physical and logical access, and we conduct regular security assessments to identify and address potential vulnerabilities. Access to your personal data within our organisation is limited to staff members who genuinely need it to perform their role, and all such access is logged and monitored. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant Philippine authorities as required by law, without undue delay. We encourage you to also take steps to protect your own account by using a strong, unique password and enabling any available two-factor authentication options.

As a player based in the Philippines, you have meaningful rights over your personal data and we are committed to making it straightforward for you to exercise them. You have the right to request a copy of the personal data we hold about you, and we will provide this in a clear, readable format within a reasonable timeframe. If any of your information is inaccurate or out of date, you can request a correction and we will update our records promptly. You may also request the deletion of your personal data, subject to any legal retention obligations we are required to fulfil as a licensed gaming operator. If you believe we are processing your data unlawfully or without a valid basis, you have the right to object and we will review your concern carefully. To exercise any of these rights, please reach out to our support team at [email protected] with your registered account details and a clear description of your request. We aim to respond to all data rights requests within 15 business days.

GCash Games uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a player. Essential cookies are required for core functionality such as keeping you logged in during a session and remembering your language or display preferences. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement — this data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect the functionality of certain features. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed regularly to ensure they remain proportionate and aligned with applicable Philippine privacy standards.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and gaming regulations. When data is no longer needed for the purpose it was collected and no legal retention obligation applies, we securely delete or anonymise it. Transaction records and identity verification documents may be retained for a longer period to comply with anti-money laundering and financial reporting requirements. GCash Games reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify registered players via the platform or by email before the changes take effect. The date at the bottom of this page always reflects when the policy was last revised, so you can check back at any time to stay informed. Continued use of the platform after a policy update constitutes your acceptance of the revised terms.